The goods will first be delivered to the indicated delivery address and if you are out the messenger will try to leave a note in your mailbox. It is not always possible to leave a note if the messenger is unable to enter the grounds or apartment block. After this first attempt, your local courier office will try to contact you to arrange a second delivery time. If you are away from home then too the order will be left at the office to pick up from there. If we were unable to contact you to organise the delivery, please email us at hola@martiderm.com so we can provide the contact information or help you wherever necessary.